RPCALL Repair call
TBG1 Supply Chain
A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.
Position
Segment
Name
Max Use
0010
Mandatory
Max 1
To head, identify and specify a message.
0020
Mandatory
Max 1
To indicate the type and function of a message and to transmit the identifying number.
0030
Mandatory
Max 99
To specify date, and/or time, or period.
Segment group 1
Mandatory
Repeat 9999
0050
Mandatory
Max 1
To specify a reference.
0060
Conditional
Max 99
To specify date, and/or time, or period.
Segment group 2
Mandatory
Repeat 999
0080
Mandatory
Max 1
To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.
Segment group 3
Mandatory
Repeat 99
0100
Mandatory
Max 1
To specify a reference.
0110
Conditional
Max 9
To specify date, and/or time, or period.
Segment group 4
Mandatory
Repeat 99
0130
Mandatory
Max 1
To identify a person or a department to whom communication should be directed.
0140
Conditional
Max 9
To identify a communication number of a department or a person to whom communication should be directed.