A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed.
A service segment starting and uniquely identifying a message. The message type code for the Product service message is PROSRV. Note: Product service messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 PROSRV 0052 D 0054 12A 0051 UN
A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.
A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.
A segment identifying the currencies required e.g. the currency of the reimbursement amount. A rate of exchange may be given to convert a reference currency into a target currency.
A segment identifying the reference by its number and where appropriate a line number within a document.
A segment specifying the date and/or time related to the reference.
A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.
A segment identifying the financial institution (e.g. bank) and relevant account numbers for reimbursement purposes.
A segment identifying the reference by its number and where appropriate a line number within a document.
A segment specifying the date and/or time related to the reference.
A segment to identify a person or department, and their function, to whom communications should be directed.
A segment to identify a communications type and number for the contact specified.
