A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.
A service segment starting and uniquely identifying a message. The message type code for the Repair call message is RPCALL. Note: Repair call messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 RPCALL 0052 D 0054 19B 0051 UN
A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.
A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.
A segment identifying the reference by its number and where appropriate a line number within a document.
A segment specifying the date/time related to the reference.
A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer or call centre and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.
A segment identifying the reference by its number and where appropriate a line number within a document.
A segment specifying the date/time related to the reference.
A segment to identify a person or department, and their function, to whom communications should be directed.
A segment to identify a communications type and number for the contact specified.
