PRR Problem Report
To describe a product condition causing an engineering change or the condition when presented for service, for a recall notice, or for a service bulletin
Position
Element
Name
Type
Requirement
Min
Max
Repeat
PRR-01
Assigned Identification
String (AN)
Optional
1
11
-
Alphanumeric characters assigned for differentiation within a transaction set.
PRR-02
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
PRR02 identifies the source of the following Complaint Code contained in PRR04.
PRR-03
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
PRR03 specifies a particular table of codes maintained by the agency identified in PRR02 for specifying the Complaint Code contained in PRR04.
PRR-04
Complaint Code
String (AN)
Conditional
3
6
-
Code identifying the basic reasons why this item is being repaired
PRR04 is the Complaint Code as reported by the customer.
PRR-05
Description
String (AN)
Conditional
1
80
-
A free-form description to clarify the related data elements and their content.
PRR-06
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
PRR06 identifies the source of the following Service Classification Code or Severity Condition Code contained in PRR08 and PRR09 respectively.
PRR-07
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
PRR07 specifies a particular table of codes maintained by the agency identified in PRR06 for specifying the Service Classification Codes contained in PRR08.
PRR-08
Service Classification Code
String (AN)
Conditional
1
4
-
Code specifying uniformly categorize reasons for service actions or changes made to products, assemblies, sub-assemblies, parts or processes
PRR08 identifies the gross reason for the service action.
PRR-09
Agency Qualifier Code
Identifier (ID)
Conditional
2
2
-
Code identifying the agency assigning the code values.
PRR-10
Source Subqualifier
String (AN)
Optional
1
15
-
A reference that indicates the table or text maintained by the Source Qualifier.
PRR-11
Severity Condition Code
String (AN)
Conditional
1
2
-
Code specifying the severity or urgency of the condition causing a repair, a service notification, or a product recall
PRR11 identifies the urgency or severity of the conditon which results in a service action.