Code identifying the detailed reason for the response
Type
ID
Length
Max 3 / Min 1
Codes
<> A1
Inappropriate Standard Repair Time Used
<> A2
Date on Claim Different than Supporting Document
<> A3
Submit as Field Service Claim
<> A4
Missing Part Number
<> A5
Must Submit Serial Number of Major Component
<> A6
Submit as Product Improvement Claim
<> AC
Amount Claimed Exceeds Authorization Amount
<> CC
Claim Cancelled By Claimant
<> CDR
Customer Damage or Responsibility
<> CH
Core Charge Not Allowed
<> CMP
Customer Must Pay Deductible
<> CP
Claim Pending - Subject to Supplier Approval
<> CS
Claim Submitted Too Late to Accept
<> DC
Duplicate Charge
<> DE
Deductible Exceeds Claimed Amount
<> DI
Damages Caused by Improper Vehicle Operation
<> DN
Discrepancy Not Noted on Delivery Receipt
<> EF
Excess Freight Charges
<> EL
Excess Lube Charges
<> ELH
Excessive Labor Hours
<> ELR
Excessive Labor Rate
<> EPC
Excessive Part Cost
<> ESC
Excessive Sublet Cost
<> EW
Expired Warranty
<> FC
File Claim Directly to Supplier
<> FRS
Factory Required Service
<> FWC
Full Warranty Credit
<> HD
Handling Disallowed or Reduced
<> IA
Incorrect Associate Account
<> II
Invalid Standard Repair Time Used
<> IIS
Insufficient Information Supplied
<> IL
Incorrect Labor Rate
<> IR
Improper Repair Procedures
<> IRS
Item Reported as Stolen
<> IV
Invalid Vehicle Identification Number (VIN)
<> IWS
Insufficient Warranty Information Supplied
<> LC
Lubricant Charge Not Allowed
<> LD
Labor Disallowed
<> LO
Labor Overlap
<> MAP
Manufacturer's Agreed Price
<> MC
Mileage on Claim Different Than Supporting Document
<> MH
Must Submit Model Number of Major Component
<> MRA
Mileage Less Than Previously Stated
<> NCR
No Charge Repair
<> NDF
No Defect Found
<> NEW
Not Eligible for Warranty
<> NF
Need Fuel Tank Scrap Form
<> NOP
Not Our Product
<> NRI
Not a Recall Item
<> NSB
Not a Service Bulletin Item
<> NWR
No Warranty Record
<> OC
Other Charges Not Allowed
<> ODR
Original Equipment Manufacturer (OEM) or Manufacturer's Responsibility
<> OR
Only One Repair Allowed Per Section
<> PB
Product Built to Spec
<> PD
Part Damaged - Cannot Establish Defect
<> PNP
Part not Proper for Specified Repair
<> PNR
Part or Documentation Not Returned or Received Within Time Limit
<> PR
Photo Required - Resubmit Claim and Mail Photo
<> PRD
Part Received Damaged Due to Dealer Poor Packaging
<> PWA
Partial Warranty Approved
<> RDP
Repair Description Does Not Agree With Product
<> RDR
Repair Facility's Responsibility
<> RP
Replacement Part Information is Incorrect
<> RT
Resubmit as Transporter Claim
<> SA
Special Adjustment
<> SM
Submit as Recall Claim
<> SP
Submit as a Replacement Parts Claim
<> SR
Storage Related Problem - Not Our Responsibility
<> SUB
Submitted Too Late
<> SW
Submit as Warranty Claim
<> TC
Towing Charge Exceeds Warranty Allowance
<> UPR
Unrelated To Previous Repair
<> UR
Unauthorized Repair
<> URF
Unauthorized Repair Facility
<> VB
Vehicle Not Built to Order
<> VM
Vehicle Modification
<> VPW
Vehicle Previously Wrecked, System Not Warranted
<> VU
Vehicle Already Paid Per Specified Claim
<> WBS
Warranted By Seller
<> WC
Wrong Causal Part Number
<> WM
Wrong Part Number
